This posting has expired and is no longer available on Jobing.com.
Jobing Description
Position Title
Customer Service Representative II
Position Description
- Answer incoming calls including billing, scheduling service, troubleshooting, changing
account information, account retention and a diversity of customer related calls
- Handle customers’ problems from beginning to ending solution by listening to the
customer, defining the problem, resolving the problem and following up with the customer
- Follow-up with customers to assure we are meeting our promises and exceeding their
expectations
- Call customer to proactively provide excellent customer service
Qualifications
- Excellent communication and phone skills
- Good problem solver
- Strong negotiator
- Customer service experience
- Computer skills
- Positive, “can do” attitude
- Motivated self-starter
Hours
- The department is currently open from 7am-11pm during the week and 7am-9pm on the
weekends. Interested candidates must be available to work during that time period with the
understanding that as we grow, the scheduling requirements can change.
- Classroom training will be held Monday-Friday 8 am-5 pm. During the training period,
trainees will be scheduled for various activities including call taking that will be scheduled
during diverse hours between 8 am –9 pm. Employees must have open availability, as the
hours are based on the needs of the business.
- After training, CSR’s bid on schedules for 60-90 day blocks. Bidding is based on seniority
and some aspects of performance; however bidding for new hires often results in a mid-shift
(11-8, 12-9, 2-11…four days/week and 8-5, 9-6, 11-9, etc. one weekend day) to start.
Compensation and Benefits after 90 days
- Excellent paid training program
- Medical, dental, and vision benefits
- Paid vacations, holidays, and absences
- 401(k) and more
