Job: Full time Finance Representative, Allentown, PA, Lehigh Street

Position Title: Full time Finance Representative, Allentown, PA, Lehigh Street

Requisition Number: 186878

Functional Area: Sales - Retail

Location: ALLENTOWN, PA

Finance Representative 1

JOB DESCRIPTION
Assures that the processing of finance paperwork is handled in a timely and efficient manner. May be responsible for the ordering and tracking of equipment. Maintains appropriate records and prepares required reports. Operates terminal consoles, account updating in several computer environments, and performs related clerical duties. Responsible for highly detailed records and high degree of accuracy. Responsible for maintaining current information on agents, vendors and customers. Acts as a liaison between agents, vendors, customers and various Company departments. May answer questions and resolve accounting/ finance problems for customers. May handle receivable reconciliation. Performs other duties as assigned by management.

GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
1. Active problem solving and timely resolution of customer issues
2. Processes mail daily
3. Strong working knowledge of computer systems and software (Excel) and computerized billing
4. Must be flexible and effective in the face of high volume/stressful customer contacts
5. Strong customer service skills
6. Thorough research skills

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
1. Coordinates between finance and customer service regarding customer credit/refund concerns.
2. Responsible for tracking orders and resolving discrepancies
3. Processes equipment orders/return requests, prepaid and spiff payments for indirect sales channels
4. Responsible for processing bill payments by assigned deadlines
5. Assists in the opening and closing of purchase orders both capital and expense
6. Processes through POS, adjustments, sales, contracts and prepare bank deposits and balance POS drawer
7. Provides procedures forms reports and memos as required
8. Reports fraudulent activity to asset protection
9. Assists with bill payments and account issues
10. Responsible for ordering, tracking and maintaining equipment levels for sales channels
11. Processes and prepares paperwork for recordkeeping and report generation

PHYSICAL REQUIREMENTS
Handles and/or transports materials weighing up to a maximum of 25 pounds
Must be able to stand for long periods of time while servicing customers

SPECIAL JOB REQUIREMENTS:
Specific job requirements may require day, evening, weekend or holiday tours. Occasional overtime may be required
High School education or equivalent, plus 1 year relevant work experience.

TRAINING
On-the-job training
On-line training

AT&T Mobility is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V