The Geo Group
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Part Time CASE MANAGER
at The Geo Group
Facility: CHESTER RESIDENTIAL
Compensation Bonus (if applicable):
Equal Opportunity Employer.
The Case Manager is the direct provider of casework services to residents, including placement assessment, case planning, case management, and interfacing with the agency. The Case Manager provides support and structure to residents in developing Case Management Plans and Individualized Treatment Plans. Case Managers manage a caseload of client cases and administer the policies and procedures of the program as directed by the contracting agency and the Facility Director.
Duties and Responsibilities
- Learns, uses, and models the principles of the “What Works” system through evidence-based practices in all interactions with residents and other staff members.
- Provides interactive case management services to residents; may orient residents upon arrival at facility to provide smooth assimilation into program including having them complete paperwork, taking facility tours, or making introductions to other residents
- Conducts orientation meetings with new residents to explain program rules and regulations; verbally explains the resident contract in detail to ensure resident understands his/her responsibilities
- Conducts placement assessments with residents.
- Develops Behavior Change Plan (BCP) with residents.
- Prepares written, personalized programs for each resident to establish measurable criteria of expected behavior and accomplishments and a time frame for achieving specified goals
- Develops and monitors resident’s progress relative to their CMP and through all phases of the program.
- Sets resident schedules and specifies all approved activities based on sentencing information. Approves temporary schedule changes for approved activities
- Makes appropriate referrals to outside agencies as necessary
- Monitors resident compliance with alcohol and drug counseling when required
- Reports all program violations to the appropriate agency or official via the established reporting parameters
- Maintains progress notes in resident’s files; documents resident case files and uploads required information according to GEO and Agency standards; makes entries into confidential resident files to provide the structure for case analysis and program planning and to provide documentation of program participation; ensures files are secure to protect resident confidentiality
- Conducts periodic BCP reviews and updates the BCP in collaboration with the resident; reviews plan with residents on a weekly basis and documents progress or revisions so residents are gaining the life skills necessary to make a successful reentry into the community
- Ensures implementation of the specific program treatment intervention modality under the direction and supervision of the Clinical Supervisor or Case Manager Supervisor
- Keeps agency apprised of resident’s progress
- Assists residents in establishing personal budgets, locating suitable housing, enrolling in educational and vocational programs, and participating in family and community activities, as appropriate, to ensure residents are working towards emotional and financial independence and reduce recidivism rates
- Develops discharge and aftercare plans; collaborates with residents to identify a network that will support the resident’s reintegration into the community
- Prepares termination reports within established time parameters upon resident release to summarize program performance and satisfy contract requirements
- Assists the Regional Job Developer in verifying residents’ jobs to ensure residents’ employment is suitable under established program plan; counsels unemployed residents by providing guidance in obtaining employment in cooperation with the Regional Job Developer
- May perform the duties of a Monitor including resident intakes, check-ins, breath analysis and drug screens, to provide backup when necessary
- Monitors facility sanitation and safety; assigns daily housekeeping chores to residents to comply with facility standards
- Conducts community outreach
- Trains and assists less experienced Case Managers.
- Assists, as directed, the Clinical Supervisor or Case Manager Supervisor in conducting and following up on audits and file reviews
- Complies with safety rules; takes appropriate corrective action to ensure work is performed in a safe manner without injury to self or others
- Participates in staff meetings by sharing observations and recommendations regarding the facility, residents, and staff relations to identify and solve problems and function as a unified team
- Communicates effectively with all levels of staff in a manner that promotes a team spirit and sense of cooperation
- Maintains confidentiality obtained through job duties regarding employees, vendors, residents, and outside agencies so sensitive information is provided only on a “need to know” basis
- Performs other duties as assigned.
Knowledge, Skills, & Abilities
- Understand a variety of models including cognitive behavioral therapy (CBT), theories of addiction and dynamics related to substance use and other criminogenic risk factors
- Proven experience in supervising a substance abuse program
- Excellent oral and written communication skills
- Ability to act in a professional manner in both individual and group counseling settings
- Ability to work with a team of professionals and implement team strategy approaches to case management
- Recognizes the importance of family, social networks, and community systems in the treatment and recovery process
- Knows and complies with program documentation requirements, applicable regulations, and ethical and professional standards of conduct
- Ability to conduct assessments and/or evaluations, which serve as the basis for diagnosis, placement, and treatment
- Provide services appropriate to the personal and cultural identity and language of the resident
- Tailor program services to the resident’s stage of dependence, change, or recovery
- Appropriately use strategies from accepted and culturally appropriate models with residents with substance use and other criminogenic risk factors
- Able to establish rapport with residents, including management of crises situations and determination of need for additional professional assistance
- Able to facilitate the resident’s engagement in the treatment and recovery process
- Possess case management skills necessary to complete, evaluate, and implement Case Management Plans; consult as a member of a multi-disciplinary team and assess ongoing treatment planning efficacy
- Familiar with current correctional and reentry systems, legislation, relevant case law, and industry standards and best practices
- Familiar with community work force needs
- Knowledge of contemporary counseling techniques
- Able to operate a PC with a basic knowledge of Microsoft Office Suite, including Word, Excel, and Access
- High School Diploma or equivalent.
- Bachelor’s degree in human services discipline, criminal justice, or related field, or equivalent experience is preferred. A bachelor’s degree is a must when required by contractual obligations.
- One (1) year experience as a Monitor or two (2) years of work experience in a related field.
- Substance abuse or domestic violence certification or the ability to become certified preferred.
- Associate’s degree and three (3) years of experience providing cognitive behavioral therapy to an offender population, supervisory experience with case managers or substance abuse counselors is preferred.
- It is desired, but not mandatory, to possess an Alcohol and Drug Counselor Certification recognized by the state of Pennsylvania.