The Geo Group
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SUPERVISING CASE MANAGERS DRC
at The Geo Group
Facility: Luzerne County
Compensation Bonus (if applicable):
Equal Opportunity Employer.
This position is responsible for the supervision of case management staff. Provides quality oversight for assigned supervision and/or rehabilitation program functions provided to clients. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members.
Primary Duties and Responsibilities
- Responsible for the development and implementation of systems, in alignment with Company policies and procedures and principles of the “What Works” system, to enhance operational efficiency and delivery of services to clients referred for supervision or treatment.
- Monitors the treatment methodology, procedures governing counselor documentation, and ensure program parolees are working toward goals outlines in the CMPs.
- Provides ongoing staff training within a specific office regarding the technical and client management dimensions of Company’s offender management system, including effective integration of information, technology and treatment.
- Provides in-service training for staff in compliance with regulatory requirements and company policies and procedures.
- Audits case management services provided to clients to ensure standardized delivery of such services. Provides feedback and corrective action reports to staff.
- Collects and analyzes client satisfaction ratings for all program services provided within an office. Generates a summary program quality report quarterly. Develops corrective action plans when necessary.
- Assists Program/State Manager in maintaining state certifications for staff as required by law. Maintains compliance with all government regulatory agencies that oversee treatment services.
- Provides case consultation to treatment staff as needed.
- May be involved with providing case management services directly to clients using principles of the “What Works” system.
- Participates in case conferences.
- Performs other duties as assigned
- Bachelor’s degree from a granting institution accredited by the Western Association of Schools and Colleges or equivalent in the Social Services or related field or a high school diploma or its equivalent and a minimum of five (5) cumulative years of full-time experience at a responsibility no less than a journey level counselor in a program with a criminal justice population.
- In-depth knowledge of case management, referral services and interventions in both group and individual modalities.
- In-depth knowledge of criminal justice system.
- Good presentation, public speaking and facilitation skills.
- Good organizational skills and attention to detail.
- Effective communication skills with internal and external contacts at all levels.
- Ability to handle multiple priorities simultaneously.
- Problem solving and analytical ability.
- Good interpersonal skills.
- Good supervisory skills.
- Conflict resolution and de-escalation skills.
- Computer literacy.
- Ability to work with diverse clients and staff.
- Ability to work with computers and the necessary software typically used by the department.
EQUAL OPPORTUNITY EMPLOYER